Welcome, Molly!

We have been really busy over at MavroCreative, which is awesome! Thank you all for your referrals and for your confidence in us. I have always emphasized the importance of customer service and pride myself on being responsive to each and every one of my clients. So when I found that things were getting a little…

Customer Service Part Two: Regaining Trust

I realize that I just posted about the importance of customer service but after what I experienced yesterday, I deemed it worthy to write about it once again. Customer service and how you handle a mistake is every bit a part of marketing as your printed collateral and website. “mea cul·pa: noun \ˌmā-ə-ˈku̇l-pə, ˌmā-ä-, -ˈku̇l-(ˌ)pä\…